Product Designer at Revolut
My Journey in FinCrime
When I joined Revolut as a Product Designer, I quickly discovered that working in the FinCrime Squad was unlike anything I'd experienced before. While the rest of Revolut focused on traditional product features, FinCrime operated in a completely different realm - we were the guardians against scams, fraud, and money laundering.
The first thing that struck me was the level of detail required. A single misplaced digit in our flows could lead to legitimate users being offboarded from the app. This responsibility meant diving deep into the FinCrime library, understanding complex regulations, and conducting extensive research before touching any process. Unlike traditional product design where we might iterate freely, here every decision was process-oriented and highly structured.
My work spanned an intricate ecosystem - from the retail and business apps to internal platforms, AI bots, Dante tickets, and user communications throughout their journey. We used multiple tools in parallel to monitor each FinCrime process, ensuring nothing slipped through the cracks. The complexity was immense, but so was the impact.
During my time there, I designed and delivered 16 critical financial crime processes, each with unique complexities:
What made this role particularly challenging was the dual-platform nature of Revolut Business - designing for both mobile and web, as many business users preferred desktop. I collaborated closely with Product Owners, Product Managers, and Data Scientists, gathering requirements and conducting independent research to solve complex problems. I also contributed to the FinCrime Design Library, establishing patterns that ensured consistency across all security touchpoints.
Perhaps the most intense part of my role was presenting each process directly to CEO Nik Storonsky every week. This level of visibility and accountability pushed us to deliver nothing but excellence. Through this work, we achieved significant reductions - 137 chats per week in Transaction Screening, while maintaining security for over 7.5k retail users monthly in unauthorized fraud cases alone. Every improvement we made protected millions of users and billions in transactions, making Revolut one of the most secure financial platforms globally.