Product Designer at Revolut
My journey in FinCrime
When I joined Revolut as a Product Designer, I quickly discovered that working in the FinCrime Squad was unlike anything I’d experienced before. While other teams focused on traditional product features, FinCrime operated in a highly regulated environment protecting customers from scams, fraud, and money laundering.
A single misplaced detail in a flow could cause a legitimate customer to be incorrectly offboarded. The work required deep familiarity with the FinCrime library, complex regulations, and extensive research before changing a process.
My work spanned retail and business apps, internal platforms, AI-assisted tools, operational tickets, and customer communications. I designed and delivered critical financial-crime processes across this ecosystem:
- Authorized Fraud — Retail/Business
- 10.2k users/month
- Unauthorized Fraud — Retail/Business
- 7.5k users/month
- Card Fraud
- 15.5k cases/month
- Account Takeover
- 6.6k users/month
- Customer Name Screening — Retail
- 6k cases/month
- Sanctions Exposure Check
- 1.2k cases/week
- Anti-Money Laundering Check
- 150+ cases/month
- Blockchain Monitoring — Retail/Business
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- Real-Time Monitoring — Retail
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- Transaction Monitoring
- 548 chats
- Transaction Screening
- 137 chats/week reduction
- Customer Due Diligence
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- Issuing Fraud
- 3.6k cases/month
- AI-powered Fraud Detection
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The role required designing Revolut Business experiences across both mobile and web. I worked closely with product owners, product managers, engineers, and data scientists, and contributed reusable patterns to the FinCrime Design Library.
I also presented processes to senior leadership every week. Through this work, the team reduced support demand in Transaction Screening while maintaining security across high-volume fraud and compliance journeys.